Leave your details and we will be in touch.
[contact-form-7 id=”2139″ title=”Untitled”]Who Should Attend?
- Patient Experience, Marketing, Quality Assurance managers looking to cover all angles in their Patient Experience strategy
- Directors looking to set the strategy of this new function
- Strategy/Marketing Directors embarking on the Patient Centricity processes
- Anyone interested in Patient Satisfaction
Reserve your place Now. EarlyBird Offers.
Training Course Overview
This 3-day intensive programme will offer delegates an in-depth understanding into the intricacies of creating a Patient-Centric organisation. Relevant for all players in the healthcare value-chain, delegates will benefit from a deep-dive into the critical strategies and tactics essential to affect a deeper patient-centric cultural change within their organisations.
Armed with their pre-course ‘Patient Centricity Audit’, delegates will benefit from best practice from the world’s leading Patient-centric success stories as well as hands-on, practical training in devising their Patient Centricity Strategy, selecting appropriate metrics, setting effective key performance indicators (KPIs) and the most effective techniques available to achieve patient engagement and satisfaction.
USPs
- Discover a strategic framework for defining a best-in-breed Patient-Centric culture for their organisation
- Learn the latest techniques for implementing a cutting-edge Patient Centricity programme
- Set the optimal Patient-Centric Key Performance Indicators to drive their organisational results