The Hospital of the Future
… Needs to consider the Patient of the Future. A version of the ‘Hospital of the Future’ (HOF) is already here – a hospital utilising digital systems rather than analogue processes, having implemented some level…
Total Experience Benchmarking
CX, PX, EX… The X Always Stands for Experience Everyone has customers. Whether they are internal or external, whether they are called customers, patients, candidates, constituents or employees… each one of these people engages in…
Pandemic Migration – the Patient Experience Disruptor
CoVid19 was, at first appearances, a challenge and bringer of negative consequences for healthcare providers. Images of hospitals buckling under unbearable stress were the hallmark of the pandemic. However, whilst the challenges have been big,…
Best Engagement Strategies to drive PX Transformation.
During the roll out of Patient Experience (PX) transformations, hospitals and healthcare providers are often torn between the use of resources. They are also challenged with how to maintain momentum to a process which implies…
Four reasons why CoVid19 is an Opportunity for Medical Tourism Destinations
According to Allied Market Research, the global ‘Medical Tourism’ market is projected to reach $273.72 billion by 2027, which is a compound annual growth rate (CAGR) of 12.8% from 2019 to 2027 in value. In…
5 Reasons Why Healthcare Patient Experience Initiatives Fail
Patient Centricity is at the heart of Healthcare Organisations today. Whilst CoVid19 has placed a strain on hospitals and healthcare providers, the long-term realization is that patient-centricity is at the core of competitive advantage is…