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Video – Head Start – CX in a Crisis

Free 40 Minute Online Training Course Register to Attend A time of chaos, but also an unprecedented opportunity for businesses to redraw their commercial blueprints and optimise their operations across channels. Companies such as JD.com,… 

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Customer Experience Lessons from Netflix

Netflix has a couple of series for AirBnB property owners and what an Australian series calls Instant Hotels. A combination of education and entertainment, there are some fundamental lessons for all Marketers. In each episode…