What is Your Ecommerce Strategy?
Ecommerce is growing. Accelerated by the closure of physical retail shops around the world, new groups of customers are being forced to buy online. There is a temptation to rush a project through to replace…
Ecommerce CX for 2021
Every year it seems we revisit how to create a better ecommerce customer experience. Every year it seems we say the same things in a slightly different ways. And every year we are surprised that…
Ecommerce for a Better World?
In a headline presentation style report, Shopify has predicted the future of Ecommerce. Some of the predictions are fairly obvious – young consumers use ecommerce more than older ones and retailers have had to adapt…
The Future of Ecommerce by Shopify
Shopify has released a new report titled ‘Future of Ecommerce’ which is worth a read for a couple of reasons. As a SaaS platform with its own payment gateway, Shopify has access to a lot…
Experience Management?
There is a certain mis-match between the idea that Millenials want differentiated experiences, are not interested in old-fashioned ideas of materialistic ownership and the rampant acquisition of drop-shipped, mass-market stuff flooding cloned pop-up Shopify Ecommerce…
Trust in CoVid19 CX
As I moderated 5 different panels at Virtual Seamless KSA last week, there was an overarching theme – customer experience is at the fore-front of the ecommerce and retailing. The merging of the digital with…