TALENT | COMMS | DIGITAL
Discover, Diagnose, Design, Deliver
PATIENT EXPERIENCE STRATEGY
We are the global leaders of the certified Patient Experience (PX) Typology Framework, a critical tool to support your organisation’s PX transformation. Learn more about the framework
PATIENT EXPERIENCE TRAINING
We come from an FMCG Marketing background. We believe the customer comes first. In a healthcare context, the customer is the patient. Putting the patient at the center of your operation through training.
OPERATIONAL EXCELLENCE
Our programs include training, design and implementation in the areas of Patient Experience Strategy and Management, Supervising Performance for Healthcare and Clinic Management and Profitability.
COMMUNICATION & EMPATHY
These programs focus on softer skills that are imperative for delivering patient satisfaction from end-to-end. Areas of expertise include - Complaint Handling for Healthcare and CRM for Healthcare
STRATEGIC MARKETING
Strategic Marketing and Reputation Management is increasingly important in a global market where patients are mobile and can shop around. Our programs & services include Digital Marketing & Social
HEALTHCARE SOLUTIONS
We've partnered with 'Best of Breed' Digital solution providers who specialise in Hospital Management Systems and SaaS systems for clinics. Combined with CMS for the ultimate digital patient experience from end to end.