What is ‘White Glove’ Customer Experience? It’s not a new idea, in fact the concept even made it’s way into Fallout New Vegas – a 10 year old video game (Deep Cut). As part of Home Delivery MENA, I had the opportunity to chat with Tarek El Goweiny, Group CEO of NCC – a group of companies Read more…
I’ve been following a thread on Linkedin about the effects of COVID-19 on retail in the GCC. One of the questions posed was: Should retailers accelerate their venture into e-commerce to compensate (and isn’t the e-commerce sphere already crowded)? Retail is not the only sector that is having to revisit strategies in light of the ‘Black Swan’ Read more…
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