During the roll out of Patient Experience (PX) transformations, hospitals and healthcare providers are often torn between the use of resources. They are also challenged with how to maintain momentum to a process which implies…
According to Allied Market Research, the global ‘Medical Tourism’ market is projected to reach $273.72 billion by 2027, which is a compound annual growth rate (CAGR) of 12.8% from 2019 to 2027 in value. In…
AI based, personalised social videos are now possible. Machine learning is reducing the barriers to personalisation that have required agencies to create prohibitively complex combinations of copy and marketing assets to give that truly one-on-one…
Not every journey is a retail one. Sporting organisations like golf, tennis and sailing clubs often have to manage different types of patrons that have different privileges and access levels and traditionally, this has been…
What is ‘White Glove’ Customer Experience? It’s not a new idea, in fact the concept even made it’s way into Fallout New Vegas – a 10 year old video game (Deep Cut). As part of…
Ecommerce enjoyed huge growth in 2020 as retailers were compelled by enforced change to consumer shopping behaviour. Despite what the American based SaaS platforms say in their marketing, setting up an online shop is only…